Frequently Asked Questions

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Visa, Mastercard, Bancontact, Carte bleu, Maestro, V Pay.
Belgium, France, Luxembourg, the Netherlands, Italy, Germany, Portugal, Spain.
Via your customer account, by clicking on the ‘My Account’ tab. Then select ‘My WEB orders’.
Within 24 hours for BENELUX and within 48-72 hours for the rest of Europe
PlayerOne is an online shop offering a vast catalogue of POP culture merchandise. We sell decorative accessories, clothing, figurines, mugs, posters, lamps, toys, kitchen accessories and much more.
You may cancel your order by sending an email with your order reference to [email protected]
Check the status of your order online. If it does not appear, contact the PlayerOne after-sales service.
Yes, within 14 days of purchase.
For Benelux customers, we will deliver via Bpost. For French customers, we will deliver via Colissimo (La Poste).
Yes, you can manage your addresses in your address book in the ‘My Account’ section.
We accept returns for defective items purchased on PlayerOne within the manufacturer's warranty period.
To contact the after-sales service, send an email to [email protected]
Yes, you have the right to return items within 14 days.
Click on ‘My Account’, then ‘My Information’ and change the information as necessary.
The website has an SSL certificate. In addition, passwords are encrypted in our databases. Payments are managed by ATOS Worldline.
Click on ‘My Account’ and then ‘My GeekPoints’.
The availability is displayed on the product's page.